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Careers
Technical Support Engineer

Job Description

  • Research and identify solutions to software issues.
  • Diagnose and troubleshoot technical issue.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Provide prompt and accurate feedback to customers.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

Job Information

  • Region
  • Country India
  • Industry Masys Tech Solution

Masys Tech SolutionFull Time

Technical Support Engineer

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