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The management of the information technology (IT) infrastructure of an organization, comprising its hardware, applications, networks, and data centers, comes within the scope of information technology (IT) Infrastructure and Operation (I&O) services. To guarantee the dependable and effective operation of IT systems, numerous steps are involved in the process of delivering I&O services. Here is a general outline of the I&O services process.
The first step is to gather the organization's IT requirements and objectives. This includes understanding the current infrastructure, identifying any pain points or challenges, and determining the desired outcomes and service level expectations.
Based on requirements, a detailed IT infrastructure design and plan are created. This includes determining architecture, selecting hardware/software, setting up network configurations, and defining disaster recovery and business continuity plans.
Once the design and plan are finalized, implementation begins. This involves procuring and setting up hardware and software, configuring networks and systems, and deploying servers, storage devices, and other infrastructure elements.
After establishing IT infrastructure, continuous Analysis and Progress management ensure optimal functioning. Using tools and techniques, we track performance, identify issues, and establish metrics and KPIs to measure and report system efficiency.
When IT issues arise, a dedicated incident and problem management process logs, categorizes, troubleshoots, resolves, and implements preventive measures to minimize recurrence and ensure infrastructure stability.
IT security is crucial for I&O services. Measures like firewalls, intrusion detection, antivirus software, and data encryption protect IT infrastructure and data, while ensuring compliance with relevant regulations and industry standards.